I just want to thank you for your help

I just want to thank you for your help - my longstanding problem over some 30 months involved BIGPOND & l/LINE; ALSO particularly MOBILE phone and in 4 weeks I was offered some $600 in part resolution, BUT I persevered AND through using your letter and writing to Telstra CEO and other key personnel in telstra - RESULT .... today I obtained resolution, with investigation of my local area exhange (ERINA NSW) which could lead to upgrade under CEO's resolution program, which may benefit many many others.........