Letter OF Demand

We know that if you have bought a mobile phone and are getting a run around if the phone breaks you have some rights we suggest you go to ACCC or Conumer Affairs in your state. We have used the following letter at a Telstra shop because they refused to help, FLAT. Please Change it to suit your circumstances

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DATE

Your Name

Your Address

City State Postcode

Dear Sir/Madam,

Letter of demand

I am writing to seek a refund for a Mobile Telephone I brought at your store on DATE for PRICE. On the DATE  I returned the phone to your store, as it would not turn on.

I was informed the phone had to be sent off for repair and would take approx 3 weeks.

As I brought this phone outright I was informed I was not entitled to a phone to use while my phone was being repaired. Therefore I was without any phone for this period. I do not have a landline.

I received my phone back on DATE

On the DATE the same thing happened with the phone (it would not turn on).

I returned to your store on the DATE to ask for a replacement phone or refund, and was told you do not give refunds or replacements after 30 days. I feel this is a breach of my statutory rights.

I do not want to have my phone sent off for repair again. I would like a refund on this phone, as I have had to buy another phone now because I cannot be left without phone at all. I therefore would like to rescind on this contract of sale.

Please contact me by DATE to advise what suitable arrangements you will make for my refund. If I do not hear from you by this date I will have no option but to take further action. I can be contacted on Phone to discuss this matter further. I trust this will be dealt with promptly.

Yours sincerely NAME

Contact Details

Contact Details

Contact Details

Letter Receipt Details: 

This Letter Was Delivered to (Insert employee Name)______________________ at (insert Location)____________________________ on Insert Date__________________ the person receiving this letter understands that it will be sent to

• Consumer Affairs
• ACCC
• CEO Of Telstra
• Other as required including Tio / Communication Minister